Many public services, such as the reservation of daycare places, the application for vehicle license plates or the status inquiry of ID documents, are now provided with IT support or are to be digitized in the future. However, the demands on IT infrastructures are high and they are becoming increasingly cost and maintenance intensive. Against the backdrop of limited financial resources and human resources, cloud computing can be a solution. Here, the operation and support of hardware and software services are outsourced and purchased depending on usage. For many municipalities, this can result in an economic model and more planning in budgeting. At the same time, new business areas can be opened up via own cloud offerings and additional products can be offered.

Stadtwerke Geesthacht 3 have been operating the “Stadtwerk Cloud” since 2016 and offer their own data storage space – even for non-customers. The data center of Stadtwerke Geesthacht is certified and has its location in northern Germany, so that all data stored there are subject to German data protection regulations and are protected from third parties. The local cloud computing enables Stadtwerke to position itself as an innovative service provider and to win new customer groups.

Cloud computing means “data processing in the cloud”. In cloud computing, IT infrastructures and IT services such as storage space, computing power or application software are made available as a service via the Internet, virtually in a virtual cloud of computing. The Infrastruktu¬¨ren and services must not be held by the user on site or installed locally on the computer, but can be used or accessed via open interfaces or Proto kolle of each authorized users.

With cloud computing services one distinguishes between:

Infrastructure as a Service (IaaS): Basic infrastructures such as computing capacities, networks and storage space are made available as virtual hardware and can be freely used by users (example: for extremely computer-intensive measurement data analysis of very large amounts of data such as water level or weather data, the required computing capacity application-related “rented”).

Platform as a Service (PaaS): Development or software environments (eg operating systems) on which developers can run or develop their own software are provided (example: Development of a community-specific software with a special software) for this on the platform offered development tool and test possibility on different operating systems).

Software as a Service (SaaS): Application software is provided that can be used by users (example: software for customer relationship management, newsletter, project management, financial accounting, etc. does not have to be procured, but can be “rented” as needed).

When choosing cloud computing services, it is important to be aware of high security and privacy standards. Advantage: Own computer systems do not have to be provided, installed or maintained cost-intensive. In addition, the availability and costs of infrastructure and services are more predictable. At the same time, new business areas can be tapped if own cloud computing services are offered.


As part of the pilot project “Modellkommune E-Government”, an initiative of the Federal Ministry of the Interior (BMI), a “cookbook for eGovernment” was created. The guide is intended for municipal practitioners and explains step-by-step how eGovernment measures can be implemented. In addition to concrete eGovernment projects from various fields of action, the framework conditions for the implementation of eGovernment are described, procedures for the implementation and organization of eGovernment projects are described, and an overview of the most important IT components is given. In addition, the “Cookbook” describes a model process and discusses experiences with the implementation of eGovernment projects.

Open Government

In open government, administrations make their data accessible to all. Personal and security-related data are excluded from the deployment. In order to be able to provide the data in a comprehensible form, they are prepared visually prior to publication, such as, for example, for presenting the household figures. Citizens are better able to find out about how a municipality uses its budget, for example.

  • On the GovData page you will find instructions on how practitioners can open the data of their administration and make it available through the offer.
  • Vitako provides an Open Data guide.
  • A helpful guide in this area is the Open Data Manual.